AI Business Consultant

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an AI Business Consultant to join our AI Specialists team!

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

As an AI Business Consultant, you’ll be the strategic advisor guiding businesses through their AI transformation journey. You’ll combine your knowledge of AI applications with a deep understanding of business processes to help clients integrate AI into their operations and achieve measurable success.

At CM.com, your role goes far beyond simply delivering hours for clients. You’ll have full ownership over your portfolio of customers, giving you the freedom to shape how you approach projects and collaborate with clients. You’re in control of your career path within this dynamic field, with the autonomy to decide how you drive impact. It’s like working at an AI startup, but with the stability and resources of CM.com as your safety net. What sets this role apart is the opportunity to work with our in-house developed AI products, making you a true specialist. You’ll collaborate closely with the Product team to ensure our solutions remain future-proof and perfectly aligned with customer needs. This unique setup empowers you to not only deliver results but also actively shape the evolution of our AI offerings.

In your first 12 months, you will:

• Act as a trusted advisor: You’ll work closely with clients to understand their challenges and goals, translating complex AI concepts into actionable strategies that drive business transformation.

• Guide AI-driven transitions: Help businesses integrate our flagship AI products, including Inspire (AI-powered personalization engine) and Halo (Agentic AI platform), into their operations. You’ll ensure these solutions align with their objectives and deliver tangible results.

• Build strong relationships: Foster trust and collaboration with clients, positioning yourself as their go-to expert for navigating the AI landscape.

• Drive measurable impact: Focus on delivering results, helping clients optimize processes, automate workflows, and elevate customer engagement through AI.

• Shape the future of AI consulting at CM.com: Your insights and contributions will help define how we approach AI business consulting, ensuring we remain leaders in the field.

• Adapt and evolve: AI is advancing rapidly, and you’ll need to stay ahead of emerging trends and technologies to ensure our solutions meet clients’ ever-changing needs.

Your success will be measured by the business impact you create—helping clients transform their operations and customer experiences with cutting-edge AI solutions.

That’s why you ideally have

• A Master’s degree in AI, Data Science, or a related field

• Demonstrable knowledge and experience in applying AI concepts in practical situations

• Strong analytical skills with the ability to identify and solve complex problems

• Strong consulting skills - you know how to communicate effectively and build trust with demanding clients.

• Data skills: experience with SQL, query capabilities, and interpreting results through dashboarding

• Data Science knowledge: understanding of Generative AI (GenAI), Consumer AI and Agentic AI

• Fluency in English and Dutch

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team, collaboration happens face to face.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.